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Robotics Technical Specialist

2 weeks ago

Oslo, Oslo County, Norway Intuitive Full time
Job Overview

Intuitive Surgical is a leading medical device company that is revolutionizing the field of surgery with its robotic surgical device, the da Vinci Surgical System.

We are seeking a highly skilled and experienced professional to join our team as a Field Service Engineer. This role will involve managing customer technical relations after the point of sale for all Intuitive Surgical products in an assigned territory.

The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to work independently and prioritize tasks effectively.

Main Responsibilities:

  • Serving as a senior da Vinci Surgical technical expert across all system platforms.
  • Analyzing customer requirements to ensure effective system installation through pre-site planning and coordination.
  • Managing appointments with customers to ensure maximum system reliability, functionality, and uptime guarantees.
  • Assessing and determining follow-up visits to ensure maximum system reliability.
  • Using discretion and independent judgment when assessing product functionality and providing repair services.
  • Identifying opportunities for product or process enhancements and providing feedback to Product Support and Engineering.
  • Providing on-site technical and training support to junior colleagues and ensuring proper technical escalation to resolution.
  • Engaging service contract renewal discussions with hospitals by presenting the value proposition of Intuitive Surgical's service offerings.
  • Developing strategies to resolve technical issues and improve customer satisfaction.
  • Independently managing administrative duties, including spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contracts billing, system configurations, and data in call escalation database.
  • Supporting sales training and marketing events by analyzing potential issues and developing strategies to resolve.