IT-Problem Solver

20 hours ago


Oslo, Oslo County, Norway Experis AS Full time

Vi søker en ServiceDesk-medarbeider til vårt team som sørger for en problemfri IT-hverdag for våre kunder. Du vil jobbe med varierte oppgaver, fra å løse akutte problemer til å veilede brukere og dokumentere løsninger.

Ansvarsområder:
  • Å yte support og brukerstøtte på beste mulig måte
  • Å registrere og klassifisere saker i vårt ITSM-verktøy
  • Å escalere saker til andre linjer hvis det er nødvendig
  • Å holde kundene informert om hendelser og løsninger
  • Å bidra til å forbedre våre tjenester og prosesser

Vi tilbyr en spennende og utfordrende stilling i et dynamisk selskap hvor du kan utvikle deg faglig og personlig.

Hva vi ser etter i en ideell kandidat:

  • God kunnskap om Microsoft-produkter (M365, AD, Exchange)
  • Gjerne erfaring med ERP-systemer
  • Relevant IT-utdanning eller erfaring (f.eks. fagbrev IKT-servicefag)
  • Kjennskap til ITSM-verktøy og ITIL-prosesser
  • Evne til å feilsøke PC-er, Windows 10 og nettverk
  • Gode kommunikasjonsferdigheter på norsk og engelsk


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