ServiceNow CSM Technical Lead

2 days ago


Oslo, Oslo County, Norway Darwin Recruitment Full time
Job Overview
The position of ServiceNow Customer Service Management (CSM) Consultant is ideal for experienced professionals who can bridge the gap between business needs and technology. As a key member of our team, you will be responsible for guiding customers through their ServiceNow CSM journey from initial requirements gathering to final implementation.

About the Role
We are looking for a skilled CSM consultant to join our team in Norway. The successful candidate will have strong experience with ServiceNow, particularly Customer Service Management (CSM). They will design, configure, and implement CSM, ITSM, Employee Center, and ITOM solutions following best practices. Additionally, they will work closely with customers to ensure that solutions align with business needs and ServiceNow capabilities.

Responsibilities
  • Consult, design, and deliver ServiceNow Customer Service Management (CSM) solutions from initial requirements gathering to final implementation.
  • Conduct workshops to map business needs and translate them into technical solutions.
  • Design, configure, and implement CSM, ITSM, Employee Center, and ITOM following best practices.
  • Work closely with customers to ensure solutions align with business needs and ServiceNow capabilities.

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