Professional Services Consultant

11 hours ago

Oslo, Oslo County, Norway efficy Full time
About Us

efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses with complete, flexible, customizable, and scalable software to enable their growth.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

About the Role

We are seeking a highly skilled and experienced Professional Services Consultant to join our team. As a Professional Services Consultant, you will be at the forefront of delivering technical implementation and consulting services for our CRM and Digital Marketing solutions.

Your role will involve leading projects that include onboarding, configuration workshops, migrations, and end-user training. You will collaborate closely with our Sales and Customer Success teams, engaging in both pre- and post-sales activities to ensure our clients' success.

Key Responsibilities
  • Deliver pre-sales support through collaboration with internal stakeholders to understand customer expectations and needs, ensuring tailored solutions.
  • Showcase the strengths in our CRM & Digital Marketing offering and highlight standard features to meet customer requirements.
  • Transform business needs into solutions by translating business requirements into functional design and technical specifications.
  • Lead and deliver multiple CRM & Digital Marketing projects, ensuring timely delivery within scope and budget. Coordinate activities and stakeholders efficiently.
  • Conduct training sessions and interactive workshops, offering strategic guidance on our CRM and Digital Marketing solutions.
  • Serve as a trusted advisor and reliable expert, aligning customer needs with technical possibilities and limitations. Provide guidance and best practices on our CRM & Digital Marketing solutions.
  • Successfully manage remote client meetings and occasionally travel onsite if needed.
  • Collaborate daily with cross-functional teams to ensure project success and client satisfaction.
  • Work with team members to share knowledge and best practices.
Requirements
  • Relevant Experience: At least +3 years of experience in roles such as Professional Services Consultant, Technical Consultant, Implementation Consultant or Project Manager.
  • CRM and CMS/CDP expertise: Experience with CRM implementation or working with CMSs, CDPs. Knowledge of integrations and API is a plus.
  • Proactive and detail-oriented: Demonstrated ability to take initiative, pay attention to detail, and take ownership of tasks.
  • Data Management skills: Ability to analyze, structure, and migrate data across different platforms.
  • Excellent communication: Strong communication/presentation skills with experience in customer-facing roles.
  • Project management: Proven ability to lead multiple projects simultaneously towards a common goal.
  • Pre-Sales and Consulting success: A history of delivering successful pre-sales and consulting services to customers.
  • Leadership and Collaboration skills with internal and external stakeholders.
  • Language proficiency: Must be fluent in Norwegian & English at a professional level. Proficiency in additional Nordic languages, such as Finnish or Swedish, is an advantage.
What We Offer
  • A competitive salary package with a bonus system and a referral program.
  • A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen.
  • International growing opportunities and internal mobility
  • Events: team lunches, after works, sport, trips
  • Learning opportunities: languages, tech, product, sales techniques, leadership

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you're interested in joining us, please feel free to apply. We can't wait to meet you

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