Customer Support Specialist

4 days ago


Bodø, Nordland, Norway Job Squad Full time
Job Overview

We are seeking a highly skilled and multilingual customer support specialist to join our team at Job Squad. As a technical support representative, you will be responsible for interacting with Swedish customers and providing exceptional service on inbound calls.

Your daily tasks will include answering questions about prices, memberships, cancellation policies, account information, billing, and making changes in account information, payment method, membership status, or plan.

You will also identify client issues, handle complaints, provide solutions and alternatives, and guide customers within time limits using guides and protocols provided during your initial training.

Furthermore, you will communicate with customers in a friendly and professional manner, provide technical support for the streaming service company, and handle outbound calls for administrative tasks such as getting feedback or following up on late payments.

In order to succeed in this role, you must speak and write Swedish fluently (C1) and speak English (at least B2). Additionally, you should have 6 months of experience in customer service, with digital service platforms and CRM tools being an advantage.



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