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Senior UX Designer

2 months ago

Oslo, Oslo County, Norway Gelato Full time

About Gelato

Gelato is a pioneering technology company that has built a global network for on-demand production of customized items. Our mission is to empower e-commerce entrepreneurs to sell their creativity globally, while promoting sustainable production practices.

We operate a software platform that connects world-class production facilities across the globe, enabling us to reach over 5 billion people with customized products in a smarter, faster, and greener way.

Gelato is changing the way customized products are produced on-demand. We are already empowering thousands of e-commerce entrepreneurs to grow and scale their businesses, while reducing waste and carbon emissions.

Gelato Group

Gelato Group consists of three business units: Optimalprint, Gelato Create, and GelatoConnect. Optimalprint offers personalized products to consumers worldwide, while Gelato Create provides a software platform for creators to connect with global production partners. GelatoConnect is our newest business unit, which has built the largest ecosystem in the printing industry, offering cost savings and efficiency for all production hubs.

Your Key Responsibilities

  • Conduct customer interviews to gather insights on customer needs and behaviors, and analyze usage metrics and feedback to identify patterns and opportunities for improvement.
  • Create sketches, wireframes, and interactive prototypes to visualize and iterate upon design solutions for new features or enhancements.
  • Participate in regular design reviews with product teams and design critiques with other designers to share updates, discuss blockers, and receive constructive feedback.
  • Lead or oversee usability testing sessions, both remote and in-person, to validate design concepts and analyze outcomes to refine the product experience.
  • Work closely with product managers to scope and prioritize design tasks, engage in daily stand-ups and team syncs to update on progress and address roadblocks.
  • Work alongside engineers to ensure feasibility and provide them with necessary assets and documentation for implementing designs, address any technical queries they may have.
  • Design consistency and advocacy: Advocate for consistent customer experiences and design standards across all products and digital touchpoints, promote a design-first approach within the organization.
  • Identify and address gaps in your product area's resources, tools, and skills, stay updated with the latest design tools and technologies, and engage in knowledge sharing activities like workshops or presentations.
  • Maintain and update design documentation and guidelines to reflect new changes or iterations, engage in team-wide initiatives to share knowledge and best practices.

About the Role

The UX Designer role at Gelato extends beyond creating visually appealing interfaces; it involves a deep understanding and shaping of the entire product experience from initial concept to ongoing refinement. As a vital team member, you will be involved in the full product development lifecycle, from early product discovery to delivery and continuous iteration.

Your work will seamlessly integrate customer needs with business objectives, ensuring that every design decision supports both user-centricity and commercial viability. The UX Design team at Gelato drives our business forward with energy and pace, solving problems, wielding data and intuition in equal measure, and finding innovative approaches to many of the complex challenges we encounter as we continue to scale our business.

Requirements

  • 5+ years of experience designing web, mobile, and desktop applications, most likely as a User Experience or Interaction Designer in a cross-functional product-driven organization or design agency.
  • Currently operating at senior to lead level.
  • Can share a portfolio with straightforward and friendly designs demonstrating technical product thinking and an understanding of user-centered design methodologies.
  • Have a passion for understanding real people's problems and an ability to coach the people you work with, not jump to solutions too quickly.
  • Strong communication skills and can confidently speak about the design concepts to stakeholders and explain their reasons.
  • Are empathetic with your team as well as customers, especially when you're communicating research findings, explaining the rationale behind a design, or questioning ways of working.
  • Practice self-awareness, know your strengths and always be prepared to learn from others.
  • Strategic perspective and operational attention to detail.
  • Care about accessibility and designing for everyone.