Customer Experience Director
6 days ago
We are seeking an accomplished Customer Experience Director to lead our Service team in Norway. As a key player, you'll be responsible for overseeing customer service interactions, driving business improvement projects, and fostering strong relationships with global key accounts.
Customer Focus
- Develop and maintain relationships with key customers at the executive level.
- Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality.
Project Management
- Lead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors.
- Oversee cross-functional initiatives to enhance service offerings and customer satisfaction.
Communication and Travel
- Conduct regular service meetings at the executive level to align on strategy, performance, and improvement actions.
- Engage with customers and internal teams globally, with up to 30% travel.
To succeed in this role, we require:
Qualifications
- A Master's degree preferred, ideally in business administration, engineering, or a related field.
Professional Experience
- 4+ years in E-mobility, B2B high-tech industries, or a similar strategic service environment.
- Proven experience managing complex customer relationships at both executive and operational levels.
Essential Skills
- Strong communication, interpersonal, and negotiation skills.
- Exceptional analytical and problem-solving abilities.
- Leadership and project management expertise to drive cross-functional initiatives.
- Strategic mindset and financial acumen to manage revenue growth and cost optimization.
- Fluency in English and Norwegian.
You'll have the opportunity to work with the best specialists in their field, in a diverse environment with unparalleled global reach. Our fast growth will inspire you, and you'll have the accountability to own your part in enabling a future of sustainable and efficient mobility.
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