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Operations Management Lead

3 weeks ago

Oslo, Oslo County, Norway TN Norway Full time

We are TN Norway, a rapidly growing company on a mission to make cities better with technology.

As the Operations Onboarding Lead, you will be responsible for managing our courier partners and ensuring their satisfaction. Your team will oversee the recruitment, onboarding, and engagement of couriers, working closely with our central supply team to balance supply and demand.

This is a dynamic role that requires excellent interpersonal skills, self-motivation, and a drive to succeed. You will lead a team of six people across three functions and manage external vendors for courier gear storage and shipping.

Your key responsibilities will include overseeing day-to-day courier onboarding operations, optimizing and further developing our onboarding process, and ensuring efficient payment processes for couriers. You will also communicate effectively with couriers through various channels and support new city launches to ensure sufficient supply.

We are looking for a seasoned professional with 5+ years of experience in operations or logistics, preferably in a managerial role. You should have excellent communication skills, problem-solving abilities, and an analytical approach to decision-making. Proficiency in Excel and fluency in Norwegian and English are must-haves.