Operations and Customer Service Lead

1 day ago


Bergen, Vestland, Norway H&M Group Full time

H&M Group Career Opportunities

We are seeking a highly motivated and experienced professional to join our team as Cash & Store Operation Responsible in Bergen.

About the Job
  • You will be responsible for ensuring the smooth operation of our cash office and back-of-house areas, including processing daily sales, banking, and overseeing store operations.
  • You will also be responsible for training colleagues on store operations and implementing commercial activities.
  • The ideal candidate should have prior retail or customer-facing experience and be fluent in Norwegian and English.
Responsibilities
  • Customer Service: Provide excellent customer service, including styling advice, product knowledge and store experience.
  • Operations: Process and bank daily sales, input payroll and oversee store operations.
  • Training: Take ownership of the store audit result and train others on store operations.
Requirements
  • Prior retail or customer-facing experience.
  • Fluent in Norwegian and English.
  • Previous knowledge of cash management & payroll entry is an advantage.
Benefits
  • We offer attractive benefits with extensive development opportunities around the globe.
  • All employees receive a staff discount card, usable on all our brands in stores and online.


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