Technical Support Specialist

2 weeks ago


Kristiansand, Agder, Norway Snaphunt Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in Sales Operations. As a key member of our team, you will be responsible for providing technical support and assistance to our sales teams.

Key Responsibilities
  • Escalate technical issues to relevant parties when needed and ensure timely resolution.
  • Ensure adherence to standards and procedures, maintaining high levels of quality and efficiency.
  • Provide expert support to sales teams on standard applications and IT services, ensuring seamless operations.
  • Generate monthly reports on help desk activities, highlighting key trends and insights.
  • Organize data to drive sales force productivity and effectiveness, leveraging customer insights to inform strategic decisions.
  • Support sales teams with key planning and operations tasks, aligning with business objectives.
  • Develop and implement attainment planning strategies, designing sales incentives to drive business outcomes.
  • Collaborate with sales teams to provide pricing and contract support, delivering high-quality proposals that meet client needs.
  • Monitor and analyze key sales and business performance indicators, driving informed decision-making and accuracy in sales forecasts.
  • Ensure sales process adoption and compliance, identifying opportunities for improvement to enhance sales effectiveness and efficiency.
About You
  • You possess a degree or diploma in Computer Science, Engineering, or a related field.
  • You have at least one year of experience in Helpdesk/Technical Support or Sales Operations/Sales Support roles.
  • You excel in interpersonal, written, and verbal communication skills, with a strong networker and relationship builder mindset.
  • You thrive in changing environments, demonstrating adaptability and resilience.
About Us

Our company has over 15 years of experience in professional services and technology services, serving a diverse range of clients from SMEs to global corporations.



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