Fintech Customer Service Representative in Greece

5 days ago


Bergen, Vestland, Norway TN Norway Full time

In this role, you will have the opportunity to work as a remote customer service representative for a leading fintech company.

About the Job

As a customer support specialist, you will handle customer inquiries via phone, email, video, and chat, analyzing issues with transactions such as bank transfers and internet purchases.

You will provide excellent customer support through active listening, adapting your approach to suit each customer's experience level.

Responsibilities include working with confidential customer information, treating it sensitively, and turning every customer into a happy one by resolving their issues efficiently and professionally.

Requirements
  • Very good use of English – both in written and spoken language
  • Customer support experience is welcome
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • A highly developed sense of ownership
  • Computer knowledge/tech savviness
  • Resourcefulness – the ability to multitask
  • A positive and adventurous attitude
Benefits

As a member of our team, you can expect:

  • Complete relocation support (flight ticket to Crete, pick-up & drop)
  • Free accommodation or extra accommodation bonus, throughout the entire employment period
  • Competitive monthly salary + 2 extra salaries per year
  • Fully remunerated training by certified instructors
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Consistent support for anything you may need along the way
  • State-of-the-art premises – including an amazing activity room with a fully-equipped gym, table tennis table and TV
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • Professional growth & development opportunities within a multicultural, safe and fun workplace
  • Work for a Great Place to Work-Certified Company that fosters diversity


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