Customer Support Specialist for Fintech Firm

5 days ago


Bergen, Vestland, Norway TN Norway Full time

Work with a multinational fintech company as a customer support specialist in Chania, Crete.

About the Company

TN Norway is a leading provider of customer solutions and services, dedicated to delivering exceptional experiences for clients and customers alike.

Our team is passionate about empowering people through financial inclusion, ensuring everyone has control over their financial lives.

We foster a diverse and inclusive workplace, welcoming individuals from all backgrounds and nationalities.

About the Role

This job offers the opportunity to work as a remote customer service representative, handling customer inquiries via phone, email, video, and chat.

You will be the eyes and ears of our team, analyzing issues with transactions such as bank transfers and internet purchases.

Your primary responsibility will be to provide excellent customer support through active listening, adapting your approach to suit each customer's experience level.

Additionally, you will be working with confidential customer information and treating it sensitively.

You will be responsible for turning every customer into a happy one by resolving their issues efficiently and professionally.

  • Very good use of English – both in written and spoken language
  • Customer support experience is welcome
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • A highly developed sense of ownership
  • Computer knowledge/tech savviness
  • Resourcefulness – the ability to multitask
  • A positive and adventurous attitude
What We Offer

As a member of our team, you can expect:

  • Complete relocation support (flight ticket to Crete, pick-up & drop)
  • Free accommodation or extra accommodation bonus, throughout the entire employment period
  • Competitive monthly salary + 2 extra salaries per year
  • Fully remunerated training by certified instructors
  • Refer-A-Friend: Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Consistent support for anything you may need along the way
  • State-of-the-art premises – including an amazing activity room with a fully-equipped gym, table tennis table and TV
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • Professional growth & development opportunities within a multicultural, safe and fun workplace
  • Work for a Great Place to Work-Certified Company that fosters diversity


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