Customer Success Professional

3 days ago


Bergen, Vestland, Norway InnovaSea Systems, Inc. Full time

InnovaSea Systems, Inc. is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking.

Job Description

We are seeking a Customer Success Associate focused on the Scandinavian market to execute our Customer Success strategy, build strong customer relationships, and execute customer success objectives for our Aquaculture Intelligence customers.

  • Handle customer onboarding, training, and first-line support inquiries.
  • Build and maintain strong customer relationships through frequent follow-up meetings, identifying specific unmet needs and new opportunities.
  • Resolve client challenges by investigating issues, developing solutions, and making recommendations.
  • Provide feedback to Product Management on equipment performance and features.
  • Collaborate with Sales and Technical teams to ensure seamless customer experiences.
  • Perform needs analysis of existing clients to meet their needs.
Requirements
  • Passion for success and a collaborative approach.
  • Experience with support and success work - including teaching or training.
  • Ability to create and deliver presentations tailored to the audience needs.
  • Good writing, communication, organizational, and interpersonal skills.
  • Proficiency in English.
  • Fluency in Norwegian.


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