
Customer Success Manager
2 days ago
Vår gode kollega flytter på seg, og vi søker derfor etter en ny Customer Success Manager til teamet vårt i Oslo eller Bergen.
Er du en person som trives med å jobbe tett på kunder og sørge for at de får en god brukeropplevelse? Er du nysgjerrig på nye digitale verktøy og har en sterk interesse for teknologi i byggenæringen? Kanskje det er nettopp deg vi ser etter
Du vil ha en sentral rolle i selskapet, og være ansvarlig for å igangsette nye kunder og sørge for at de får en effektiv og god opplæring av Fonn. I tillegg skal du ivareta eksisterende kunder og gi de nødvendige oppdateringer om nye funksjoner og forbedringer.
Som Customer Success Manager i Fonn vil du ha muligheten til å jobbe i et dynamisk og innovativt miljø, med spennende utviklingsmuligheter. Du vil være en del av et tverrfaglig team med kollegaer fra Norge, England, og Polen. Vi søker etter deg som er proaktiv, selvstendig og liker å jobbe i et høyt tempo. Du vil ha mye ansvar, og det er en fordel om du jobber godt under press.
Arbeidsoppgaver:
- Ansvarlig for en variert og spennende kundeportefølje
- Sikre god kundetilfredshet
- Jobbe tett sammen med salgs- og support team for å sikre en god overgang fra salg til vellykket implementering
- Opplæring og oppfølging av kunder, brukere og samarbeidspartnere
- Være en viktig støttespiller for kunden ved eventuelle problemstillinger som måtte dukke opp, og proaktivt foreslå effektive løsninger.
- Forklare og følge opp kunders forbedringsforslag til produkt- og utviklingsteamet
- Bruke vårt CRM system aktivt
Hvem leter vi etter?
- Erfaring med kundehåndtering og teknisk support
- Teknisk anlagt med god forståelse for digitale systemer
- Erfaring fra byggenæringen er et stort pluss
- Er flink til å lære bort og liker å hjelpe andre
- Kan snakke og skrive flytende norsk og engelsk
Hva kan vi tilby?
- Mulighet til å jobbe i et spennende selskap i vekst
- Noe reiseaktivitet
- Konkurransedyktige betingelser
- Flotte og moderne kontorer i Bergen og Oslo sentrum
- Mulighet for delvis hjemmekontor
Synes du dette hørtes ut som en spennende mulighet? Ta gjerne kontakt ved eventuelle spørsmål om stillingen.
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