Automotive Technical Support Expert

3 days ago


Oslo, Oslo County, Norway Tesla, Inc. Full time
Tesla Roadside Support Specialist

As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable experience.

This position can be based in various locations.

Key Responsibilities
  • Evaluate and diagnose customer needs to provide effective support.
  • Collaborate with service centers to streamline and prioritize roadside cases.
  • Represent Tesla's voice for escalations and complex issues.
  • Communicate with customers in a professional and timely manner.
  • Make informed decisions to resolve customer concerns.
  • Administer customer relationship management software to track support cases.
Requirements
  • Customer-centric approach with a background in customer service.
  • Interest in cars and technology with a willingness to learn.
  • Able to manage stressful situations and multiple work streams.
  • Flexible scheduling including evening and occasional night shifts.
  • Fluent in English and Lithuanian with additional languages beneficial.
  • Legal right to work in the location of the role.


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