Product Support Expert

4 days ago


Oslo, Oslo County, Norway Getgrunt Full time

At Getgrunt, we're seeking a highly skilled Cross-Functional Support Specialist to join our team. As the primary point of contact for customer inquiries, you'll play a vital role in ensuring seamless user experiences with our product.

About the Role

This is an excellent opportunity to utilize your technical expertise and exceptional communication skills to resolve complex issues and provide top-notch support. You'll work closely with multiple teams to bridge the gap between users and internal stakeholders, refining support processes and advocating for customer needs.

  • Troubleshoot technical issues through step-by-step solutions, guiding customers effectively via screen-sharing.
  • Collaborate with the Client Education team to enhance user training and support materials.
  • Elevate complex issues to the Product and Tech teams when necessary.
  • Collect and share valuable customer feedback to drive product enhancements and improved support experiences.
  • Maintain strong relationships with internal teams and confidently interact with senior stakeholders.

You'll thrive in this role if you're passionate about delivering world-class support, are proactive in driving process improvements, and possess a customer-centric mindset.



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