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Digital Solutions Engineer
2 months ago
About Intuitive
At Intuitive, we're driven by a mission to enhance patient care through innovative technology. Our team of experts is dedicated to creating solutions that make a meaningful difference in the lives of healthcare professionals and their patients.
Job Summary
We're seeking a highly skilled Technical Support Specialist to join our team in the Nordics. As a key member of our support team, you'll be responsible for installing and maintaining our digital products, ensuring seamless customer experiences, and providing top-notch technical support.
Key Responsibilities
- Install and configure digital solutions for customers and internal teams
- Perform maintenance inspections to ensure system performance meets specifications
- Provide technical support to customers and internal teams via phone, email, or remote sessions
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain accurate documentation of installed systems and customer interactions
Requirements
- 7-10 years of experience in field service or technical support, preferably in medical systems
- Proven track record of troubleshooting complex technical issues
- Excellent written and verbal communication skills in English and Danish or Swedish
- Windows Operating System and server system administration experience
- Ability to work independently and as part of a team
What We Offer
At Intuitive, we're committed to fostering a culture of innovation, inclusivity, and growth. As a Technical Support Specialist, you'll have the opportunity to work with cutting-edge technology, collaborate with a talented team, and make a real impact on patient care.