Technical Support Specialist

3 days ago


Kristiansand, Agder, Norway National Oilwell Varco Full time

About National Oilwell Varco's Aftermarket group, the Technical Equipment Support Services (TESS) department delivers swift and effective solutions around the clock every day of the year supporting rigs globally. We utilize tools like Tracker and eHawk Remote Support to address issues remotely minimizing downtime when it matters most.

Our team consists of skilled professionals who assist clients and service personnel worldwide every day. We focus on providing technical support troubleshooting testing and upgrading equipment in the field.

Your Key Responsibilities:

  1. Provide technical support for all types of cranes and winches focusing on control and electrical systems.
  2. Assist field service personnel with equipment troubleshooting and testing.
  3. Offer recommendations to the Engineering team for equipment improvements.
  4. Conduct troubleshooting and implement upgrades.
  5. Collaborate with customers and internal departments to identify necessary parts for troubleshooting or planned service jobs.
  6. Communicate with Engineering to understand and address customer needs.
  7. Some travel may be required.

Qualifications:

  1. Professional certification or higher education; relevant experience may substitute for formal qualifications.
  2. Over 3 years of relevant experience in Field Service Installation & Commissioning Technical Support Field Engineering or Aftermarket projects.
  3. Experience in the offshore or maritime industry is preferred.
  4. Strong knowledge of electrical/control systems.
  5. Proficiency in using PLC systems.


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