
Technical Solutions Expert
7 hours ago
nShift is a leading global provider of cloud delivery management solutions, enabling the frictionless shipment and return of nearly one billion shipments across 190 countries annually.
We are headquartered in London and Oslo with over 500 employees across multiple offices worldwide.
Our software is used by many leading e-commerce, retail, manufacturing, and 3PL shippers due to having over 1000 carriers integrated into our platform, nearly three times more than our competitors.
If you buy goods online, there is a strong chance that nShift has powered that delivery.
Purpose of Role
This is an exciting opportunity for a technically savvy, customer-centric, and solution-focused professional to join an expanding international team.
We're passionate about making shipping easy by creating a community of connected customers, partners, and carriers on a single platform.
As a Technical Consultant at nShift, you will play a crucial role in delivering complex customer solutions either as part of a team headed by a Project Manager or in an independent PM/consultant role on smaller customer engagements.
Together with our project management resources, the Consultant is expected to enforce a strong project culture within nShift for the benefit of the successful delivery of customer projects and the professional development of everyone within the department.
Main Responsibilities- Technical Tasks: Ensure all project-related technician tasks are executed to the highest standards and made available for QA audits.
- POC: Prepare to serve as nShift's point of contact throughout the project lifecycle when required.
- Success criteria: Ensure all technical tasks have established success criteria and that they are understood by all stakeholders.
- Documentation: Ensure project tasks assigned are managed through nShift's chosen project management tool, and that time and work are registered daily, and that documents are archived when produced/received.
- QA: Prepare solution proposals, proof of concept modeling for regular quality assurance reviews.
- Time adherence: Ensure all technical project tasks are executed in line with the budget assigned; where this is not possible, identify the reasons and initiate timely escalation to the Project Board.
- Workshops: Where required, prepare and facilitate analysis workshops with the customer and gather finalized detail in a timely manner.
- Technical assistance: Be prepared to deliver technical work packages in any project.
- Other: Other relevant tasks as required by the business.
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