
Technical Service Representative
18 hours ago
We are seeking a Technical Service Representative to provide exceptional customer service and technical support to internal users across the Nordic region.
Key Responsibilities:
- Provide on-site technical support to Ahlsell's sites in Norway, utilizing a company-provided vehicle as needed.
- Respond to user inquiries via phone, email, or in-person in a timely and professional manner.
- Troubleshoot technical issues, including hardware and software problems, networking issues, and printer issues.
- Resolve IT problems according to the ITIL framework and procedures.
- Escala
Requirements:
- Degree or diploma in Computer Science or related field preferred, but not required.
- Previous experience with ITIL highly desirable, along with familiarity with Service Management tools such as ServiceNow.
- Strong problem-solving and analytical skills.
- Familiarity with Microsoft Windows OS, Active Directory, Azure, Microsoft M365, PC hardware, network, and printers.
- Ability to work under pressure with minimal supervision.
- Effective communication and interpersonal skills.
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