Technical Service Representative

18 hours ago


Oslo, Oslo County, Norway PARETO SECURITIES AS Full time

We are seeking a Technical Service Representative to provide exceptional customer service and technical support to internal users across the Nordic region.

Key Responsibilities:

  1. Provide on-site technical support to Ahlsell's sites in Norway, utilizing a company-provided vehicle as needed.
  2. Respond to user inquiries via phone, email, or in-person in a timely and professional manner.
  3. Troubleshoot technical issues, including hardware and software problems, networking issues, and printer issues.
  4. Resolve IT problems according to the ITIL framework and procedures.
  5. Escala

Requirements:

  • Degree or diploma in Computer Science or related field preferred, but not required.
  • Previous experience with ITIL highly desirable, along with familiarity with Service Management tools such as ServiceNow.
  • Strong problem-solving and analytical skills.
  • Familiarity with Microsoft Windows OS, Active Directory, Azure, Microsoft M365, PC hardware, network, and printers.
  • Ability to work under pressure with minimal supervision.
  • Effective communication and interpersonal skills.


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