
Technical Support Specialist
5 hours ago
We are seeking a skilled and experienced Technical Support Representative to join our Customer Support Center in Oslo. As a member of our team, you will be responsible for assisting customers and partners with technical and non-technical inquiries and administrative questions.
Your role will involve answering phone calls, responding to emails, and logging all cases into our CRM system. You will help customers with technical issues related to their existing payment solutions and assist them in installing new ones. Additionally, you will handle requests for changes in terminal data, transaction data, and settlements, as well as perform software updates, contract details, invoice questions, account number changes, address updates, and more.
A good understanding of different network types such as mobile networks, Wi-Fi, Bluetooth, and LAN will be beneficial for the more technical tasks. This job is ideal for those who enjoy problem-solving, delivering excellent customer service, and engaging with customers.
You will receive thorough training in our systems and products to prepare you for this role, but having a technical interest is considered a plus. If you are tech-savvy and eager to stay updated on the latest technology trends, this is the perfect job for you. The payment industry is constantly evolving, meaning you will continuously learn about new payment terminal models, transaction types, and other innovations we bring to market.
Key Responsibilities- Assist customers and partners with technical and non-technical inquiries and administrative questions
- Answer phone calls, respond to emails, and log cases into CRM system
- Help customers with technical issues related to existing payment solutions and assist with installations
- Handle requests for changes in terminal data, transaction data, and settlements
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