Technical Support Professional

3 days ago


Oslo, Oslo County, Norway TN Norway Full time
Job Description

We are seeking a highly skilled Technical Support Professional to join our team at TN Norway.

About the Job:

  • As a Technical Support Professional, you will be part of our Customer Support Center and assist our customers and partners with technical and non-technical inquiries and administrative questions.
  • Your role will involve answering phone calls, responding to emails, and logging all cases into our CRM system.
  • You will help customers with technical issues related to their existing payment solutions and assist them in installing new ones.

Key Responsibilities:

  1. Provide technical support to customers via phone, email, and chat.
  2. Analyze and resolve technical issues related to payment solutions.
  3. Log all cases into our CRM system.
  4. Collaborate with internal teams to resolve complex technical issues.

Requirements:

  • Fluency in both spoken and written Norwegian and English.
  • Some experience or background in technical support is an advantage.
  • Strong IT skills and the ability to quickly learn new systems.

Benefits:

  • Competitive salary and pension package.
  • Health insurance.
  • Modern office facilities.
  • On-site cafeteria.
  • Self-service kiosk.
  • Team events.
  • Social committee responsible for organizing various activities.


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