Technical Customer Success Representative

16 hours ago


Oslo, Oslo County, Norway TN Norway Full time

We are looking for a talented Technical Customer Success Representative to join our team in TN Norway. As a Support Quality Associate, you will be responsible for delivering exceptional customer experiences, driving quality assurance initiatives, and analyzing data to inform business decisions.

Key Responsibilities
  1. Customer Success: Deliver exceptional customer experiences, ensuring that customers receive high-quality support and solutions to their technical issues.
  2. Quality Assurance Initiatives: Develop and implement quality assurance initiatives to ensure exceptional customer experiences.
  3. Data Analysis: Analyze data to identify key trends and patterns in customer interactions, and deliver actionable insights to inform business decisions.
  4. Training and Development: Collaborate with enablement teams to create training programs, boot camps, and documentation to enhance customer support capabilities.
About the Role

This is an exciting opportunity to join a world-renowned customer support team and contribute to shaping the customer experience. As a Technical Customer Success Representative, you will have the chance to deliver exceptional customer experiences, drive quality assurance initiatives, and analyze data to inform business decisions.

Requirements
  1. Customer Success: Proven experience in delivering exceptional customer experiences, with a focus on technical support and solutions.
  2. Analytical Skills: Strong analytical skills and ability to interpret complex data sets.
  3. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
  4. Technical Skills: Proficiency in CRM software, Microsoft Suite, and cloud-based applications.
Benefits

We offer a competitive compensation package, including annual cash bonuses, commissions, stock grants, and a comprehensive benefits program. Our company culture values employee growth and development, with opportunities for career advancement and professional development.



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