
Customer Success Accelerator
24 hours ago
We're looking for a Customer Success Accelerator to join our team in Sweden, Norway, or Denmark. As a member of our Customer Success team, you will play a crucial role in supporting RELEX growth targets by working closely with Customer Success Managers (CSMs).
This is a global role, meaning you will also engage with other regions as needed. In this role, you will act as a strategic advisor to both CSMs and customers, leveraging your expertise in retail, supply chain, and RELEX solutions. You will build a deep understanding of customer processes, strategic goals, and pain points to ensure we align the right solutions with the right business challenges, driving measurable value and increasing the sales pipeline within our existing customer base.
You will cover all RELEX solution areas, focusing on acting as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value and return on investment. You will identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
The ideal candidate will have at least 5 years of experience in retail or consumer packaged goods (CPG), preferably in supply chain or related field. You should have strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions & CPG. Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
This role involves collaboration across multiple business areas, including Product Teams, Presales, Presales Analytics, and Operations, ensuring a seamless and value-driven customer experience. You will work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
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