Customer Success Expert

15 hours ago


Oslo, Oslo County, Norway Findable Full time

Company Overview

Findable AS is a fast-growing SaaS company that provides innovative solutions for real estate compliance and operations. Our mission is to revolutionize the industry by making critical building information easy to find and use.

Job Description

We are seeking a highly motivated Customer Success Manager to join our team in Oslo. As a CSM, you will play a key role in driving customer satisfaction, retention, and expansion. Your primary responsibility will be to ensure seamless onboarding, product adoption, and customer engagement.

Key Responsibilities:

  • Ensure Fast and Effective Onboarding: Take ownership of the onboarding process, ensuring customers complete it within the expected timeframe.
  • Drive Product Adoption & Customer Engagement: Proactively engage customers through regular check-ins, training sessions, and business reviews.
  • Own Retention, Churn Prevention & Expansion: Identify at-risk customers early and implement strategies to increase retention.

Required Skills and Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in Customer Success, Account Management, or a related role in a SaaS or tech company.
  • Ability to translate technical concepts into simple, actionable steps for customers.
  • Fluent in Norwegian and English (oral and written).

Benefits

  • Competitive salary and commission.
  • Clear career growth path with opportunities to advance within the company.
  • Daily access to the canteen.


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