
Client Success Director
7 hours ago
We are seeking an experienced Client Success Director to join our Customer Success Team in Oslo. As a key member of our team, you will be responsible for leading our Customer Success strategy, building strong relationships with our customers, and driving business growth.
About the Role:The successful candidate will have 3-5 years' experience owning a portfolio of customers and a proven track record of delivering exceptional customer experiences. You will lead our Customer Success strategy, identify opportunities for upselling and cross-selling, and develop success plans to meet customer needs.
Main Responsibilities:- Lead our Customer Success strategy to drive business growth and customer satisfaction.
- Identify opportunities for upselling and cross-selling software, recurring services packages, and stand-alone services.
- Develop and execute success plans in collaboration with customers, including forecasting and predicting customer needs.
- Assess and report churn risk for all customers.
- Engage internal experts to meet customer needs and provide seamless support.
- Maintain high levels of customer engagement to increase satisfaction and willingness to participate in activities.
- 3-5 years' experience owning a portfolio of customers.
- Experience working as a KAM, Account Executive, or Customer Success Manager, ideally within a SaaS company.
- Commercial experience and business acumen.
- Results-oriented and comfortable working to set KPIs and targets.
- Negotiation skills and great communication and collaboration skills internally and externally.
- Fluent in a Scandinavian language and English.
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