Client Success Director

7 hours ago


Oslo, Oslo County, Norway CatalystOne Solutions Full time

We are seeking an experienced Client Success Director to join our Customer Success Team in Oslo. As a key member of our team, you will be responsible for leading our Customer Success strategy, building strong relationships with our customers, and driving business growth.

About the Role:

The successful candidate will have 3-5 years' experience owning a portfolio of customers and a proven track record of delivering exceptional customer experiences. You will lead our Customer Success strategy, identify opportunities for upselling and cross-selling, and develop success plans to meet customer needs.

Main Responsibilities:
  • Lead our Customer Success strategy to drive business growth and customer satisfaction.
  • Identify opportunities for upselling and cross-selling software, recurring services packages, and stand-alone services.
  • Develop and execute success plans in collaboration with customers, including forecasting and predicting customer needs.
  • Assess and report churn risk for all customers.
  • Engage internal experts to meet customer needs and provide seamless support.
  • Maintain high levels of customer engagement to increase satisfaction and willingness to participate in activities.
Requirements:
  • 3-5 years' experience owning a portfolio of customers.
  • Experience working as a KAM, Account Executive, or Customer Success Manager, ideally within a SaaS company.
  • Commercial experience and business acumen.
  • Results-oriented and comfortable working to set KPIs and targets.
  • Negotiation skills and great communication and collaboration skills internally and externally.
  • Fluent in a Scandinavian language and English.


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