Customer Experience Manager

2 days ago


Oslo, Oslo County, Norway CatalystOne Solutions Full time

At CatalystOne Solutions, we are seeking a highly skilled Customer Experience Manager to join our team in Oslo. Our Customer Success Team is dedicated to delivering exceptional customer experiences across the Scandinavian region.

About the Role:

The successful candidate will be responsible for building long-term relationships with our customers, advocating their needs internally, and collaborating with HR and IT teams at our clients. We are looking for someone who can proactively manage a portfolio of customers, consisting of exciting companies with 300-5000 employees across various industries.

Main Responsibilities:
  • Proactively manage your portfolio of customers to deliver exceptional customer experiences.
  • Lead strategic stakeholders within HR, IT, and other relevant areas to achieve desired business outcomes.
  • Develop and execute success plans in collaboration with customers, including forecasting and predicting customer needs.
  • Assess and report churn risk for all customers.
  • Identify opportunities for upselling and cross-selling software, recurring services packages, and stand-alone services.
  • Engage internal experts to meet customer needs and provide seamless support.
  • Maintain high levels of customer engagement to increase satisfaction and willingness to participate in activities.
Requirements:
  • 3-5 years' experience owning a portfolio of customers.
  • Experience working as a KAM, Account Executive, or Customer Success Manager, ideally within a SaaS company.
  • Commercial experience and business acumen.
  • Results-oriented and comfortable working to set KPIs and targets.
  • Negotiation skills and great communication and collaboration skills internally and externally.
  • Fluent in a Scandinavian language and English.


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