Client Experience Manager

2 days ago


Oslo, Oslo County, Norway OTB Group Full time

Client Experience Manager

We are seeking an experienced Client Experience Manager to join our team at Diesel. As a Client Experience Manager, you will be responsible for leading a high-performing team to deliver exceptional client experiences, drive sales growth, and maintain store standards.

Key responsibilities include:

  • Creating a hand-crafted experience for clients, driving individual and team objectives, and managing team performance to achieve commercial targets.
  • Developing and implementing business action plans to enhance sales for each product category and client tier segment.
  • Leveraging digital resources to enhance the client experience, communicating with colleagues and clients effectively, and building relationships with fellow advisors.
  • Guaranteeing efficiency and effectiveness at floor level, solving problems with positive outcomes, and maintaining relationships with colleagues.

Requirements

To succeed as a Client Experience Manager, you must have:

  • Previous experience in fashion or luxury retail.
  • Results-driven and customer-focused approach.
  • Strong communication skills, attention to detail, and a proven track record of empowering teams to achieve results.


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