
Customer Experience Manager
12 hours ago
Welcome to TN Norway, where we're on a mission to revolutionize the way people interact with technology. We're not just building a platform – we're creating a community that makes cities better places to live.
As our Customer Support Lead, you'll be at the forefront of this movement, managing our Norwegian support team and working closely with other leads to develop and inspire exceptional service standards. Your goal will be to create an environment where our customers and partners feel valued and supported, every step of the way.
We're looking for someone who shares our passion for customer experience and has a proven track record of delivering high-quality service in a fast-paced environment. You'll need to be structured, data-driven, and able to think on your feet – but most importantly, you'll need to be able to motivate and empower your team to provide the best possible service.
What does this role involve?
- Mentoring and Managing: You'll lead a team of 20+ Support Associates, providing guidance, feedback, and coaching to help them reach their full potential.
- Operational Management: You'll develop clear guidelines and processes to ensure efficient handling of customer interactions, while empowering your team to make good decisions independently.
- Leading by Example: You'll set the standard for service quality and customer satisfaction, inspiring your team to do the same.
- Data-Driven Decision Making: You'll analyze data to identify trends and areas for improvement, making informed decisions to drive service excellence.
- Strategising and Collaborating: You'll work closely with other teams to develop strategies that improve customer experience and satisfaction.
- Relating and Communicating: You'll build strong relationships with customers, couriers, and merchants, tailoring your communication style to meet their needs.
- Building and Improving: You'll contribute to ongoing process improvements, recruitment, and measurement initiatives to ensure seamless operations.
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Customer Experience Manager
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Customer Experience Growth Manager
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Retail Customer Experience Specialist
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Oslo, Oslo County, Norway TN Norway Full timeKey ResponsibilitiesAs an Oslo Customer Experience Specialist, you will play a critical role in delivering exceptional customer experiences and providing top-notch service at our retail locations.You will interact directly with customers, ensuring they receive trustworthy, easy, and pleasant experiences.Some of your key responsibilities will...
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Customer Experience Specialist
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Customer Experience Specialist
19 hours ago
Oslo, Oslo County, Norway H&M group Full timeCompany OverviewWe are dedicated to encouraging self-confidence and self-expression through unique, inspiring, and creative initiatives. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas.Job RoleYou will play a vital role in enhancing the shopping experience for our customers. From greeting them at...
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Oslo, Oslo County, Norway H&M group Full timeThis temporary summer position offers a unique opportunity to gain valuable retail experience and develop your skills in a fast-paced and dynamic environment.As a Sales Advisor, you will be responsible for creating an outstanding customer experience and promoting our products and services.Some of the key responsibilities of this role include:Welcoming and...
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4 days ago
Oslo, Oslo County, Norway TN Norway Full timeJob SummaryThis part-time Sales Advisor role is an excellent opportunity to join the H&M Group team at TN Norway. As a key member of our sales team, you will play a vital role in creating memorable customer experiences and driving business results.You will be responsible for providing exceptional customer service, processing deliveries, replenishing stock,...
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Customer Experience Specialist
19 hours ago
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Customer Experience Specialist
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Customer Experience Specialist
5 days ago
Oslo, Oslo County, Norway H&M group Full timeFashion meets retail excellence at H&M Group. As a Sales Advisor, you'll be responsible for creating unforgettable shopping experiences for our customers. Your responsibilities will include providing personalized service, processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.We're looking for a dynamic individual...
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Customer Experience Specialist
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Oslo, Oslo County, Norway Arc'teryx Equipment Full timeOur ExpectationsWe expect all employees to be available to work 'Black Friday' (the day after US Thanksgiving) and from the second week of December until the end of the holiday season. This role requires a minimum of one open, one close and one weekend shift each week.You will oversee the execution of all deliverables on the Store Lead Role and...