Customer Experience Manager

12 hours ago


Oslo, Oslo County, Norway TN Norway Full time

Welcome to TN Norway, where we're on a mission to revolutionize the way people interact with technology. We're not just building a platform – we're creating a community that makes cities better places to live.

As our Customer Support Lead, you'll be at the forefront of this movement, managing our Norwegian support team and working closely with other leads to develop and inspire exceptional service standards. Your goal will be to create an environment where our customers and partners feel valued and supported, every step of the way.

We're looking for someone who shares our passion for customer experience and has a proven track record of delivering high-quality service in a fast-paced environment. You'll need to be structured, data-driven, and able to think on your feet – but most importantly, you'll need to be able to motivate and empower your team to provide the best possible service.

What does this role involve?

  • Mentoring and Managing: You'll lead a team of 20+ Support Associates, providing guidance, feedback, and coaching to help them reach their full potential.
  • Operational Management: You'll develop clear guidelines and processes to ensure efficient handling of customer interactions, while empowering your team to make good decisions independently.
  • Leading by Example: You'll set the standard for service quality and customer satisfaction, inspiring your team to do the same.
  • Data-Driven Decision Making: You'll analyze data to identify trends and areas for improvement, making informed decisions to drive service excellence.
  • Strategising and Collaborating: You'll work closely with other teams to develop strategies that improve customer experience and satisfaction.
  • Relating and Communicating: You'll build strong relationships with customers, couriers, and merchants, tailoring your communication style to meet their needs.
  • Building and Improving: You'll contribute to ongoing process improvements, recruitment, and measurement initiatives to ensure seamless operations.


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