Customer Experience Growth Manager

1 day ago


Oslo, Oslo County, Norway Kahoot AS Full time
Key Responsibilities
  • Serve as the main contact and go-to person for all digital customer experience initiatives across our at School segment and take responsibility for aligning, planning, and reporting on defined activites with leadership.
  • Identify strategic market opportunities and own operational initiatives A-Z to commercially grow the at School segment for teachers and educators and meet quarterly goals.
  • Knowledge of K12 and/or Higher ed system is a strong plus.
  • Lead weekly and monthly status and growth meetings with the CX team and the at School management group.
  • Create, align and present quarterly Business Plan Reviews and KPI reporting with and for Kahoot senior management.
  • Work together with our campaign team to plan and deliver on commercial campaigns for the at School segment.
  • Define and implement go-to-market strategies in collaboration with leadership and product teams.
  • Utilize strong analytical abilities to evaluate and optimize end-to-end customer experience across multiple channels, platforms, and customer touchpoints.
  • Develop and implement processes to enhance efficiency and streamline workflows within the School segment's marketing and customer experience initiatives
  • Provide efficient and clear communication to internal and external stakeholders.


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