Customer Experience Associate

4 days ago


Oslo, Oslo County, Norway TN Norway Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team. This role is critical to ensuring our customers have a great experience with our products.

The ideal candidate will have a proven track record of providing excellent customer service, technical expertise, and problem-solving skills.

Duties and Responsibilities

  1. Provide technical assistance to customers and partners via multiple channels
  2. Deliver Service Requests and help resolve Incidents
  3. Ensure SLA and CSAT compliance
  4. Be proactive in resolving workload through effective measures
  5. Expand your own Product/Domain knowledge
  6. Participate in building a strong service-oriented team culture where knowledge sharing is central

Requirements

  • Customer service-related work experience
  • Fluency in English is mandatory
  • Positive customer-centric and team-oriented attitude
  • Structured, organized, and independent
  • Experience and interest in understanding customers, partners, and software product features
  • Strong tolerance for and ability to focus and execute in a changing environment
  • Good ability to work under pressure with high energy and resilience
  • Experience in IT Support
  • Interest in IT and/or logistics
  • SaaS experience
  • LogTech Experience (ERP/WMS/TMS)
  • SaaS company experience
  • Knowledge of other languages


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