
Infrastructure Manager
3 days ago
About the Position
We are seeking an experienced Technical Account Manager to join our team. In this role, you will be responsible for providing technical guidance and support to ABB's customers, as well as collaborating with sales teams to ensure successful bid processes.
Key Responsibilities
- Technical Authority for contract deliverables
- Maintain overview and knowledge of the plant's operations technology
- Contribute to maintain plant Integrity, uptime and provide technology specific input for optimal life cycle planning of the plant assets
- Providing technical guidance on system installations, upgrades, and troubleshooting
- Analyzing field alerts, advice and initiate changes to control systems based on these
- Responsible for input to CMDB (Configuration Management and Database Operation)
- Finding the best course of action for maintaining production and minimizing risk in a platform using legacy hardware
- Collaboration with sales, contribute to scope of work definitions, estimation and ensure technical verification of bids/quotations
- Handling of 800xA field alerts, service packs, rollups or system patches installations, ensuring the SAS system is up to date
- Responsible for the Evolution Planning Document and the Modification Handbook
- Supporting the development of simulator capabilities
- Supporting ABBs ServiceDesk in dealing with technical incidents related to plant
- Maintaining Sleipner and Gudrun test systems located at the ABB premises in Stavanger
- Contributing to project deliveries to plant, this also includes offshore travel and site work
- Part of the Account team, working closely with the Project Managers and Account Manager to ensure quality in our deliverables and ensure customer satisfaction
- Building relationships with customers' technical organizations
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