Airport Services Duty Lead

20 hours ago


Oslo, Oslo County, Norway Qatar Airways Full time
About the Role

We are recruiting for a skilled Airport Services Duty Lead to join our Ground Services team based at Oslo.

As an Airport Services Duty Lead, you will supervise your team to deliver exceptional customer service to our customers and ensure they receive the award-winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed, as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding, and any other challenges.

The successful candidate will have the following qualifications and skills:

  • Relevant College or University qualification
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level
  • Excellent communication skills with fluency in the English language
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations
  • Able to perform duties under pressure while maintaining the highest levels of customer service standards
  • Good understanding of conditions of carriage, International Civil Aviation Safety, and Security procedures
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
  • High level of computer literacy
  • Excellent customer focus and service delivery

Key Responsibilities

  1. Facilitates ramp handling in liaison with all airport staff to expedite departures
  2. Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance
  3. Plans efficient duty allocations of manpower during duty periods for Customer Service Agents and provides support to the Airport Services Manager in case of flight disruptions, mis-connections, and other passenger-related disruptions
  4. Provides leadership, demonstrates team building skills, directs staff, and evaluates performance as well as being able to build on constructive feedback
  5. Generates various reports and always keeps the workplace neat and tidy while offering support to the Airport Services Manager in the implementation of training and remaining sensitive in varying difficult situations at all times
  6. Manages and trains the ticketing team

About Qatar Airways Group

We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.



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