Support Team Lead

6 days ago


Oslo, Oslo County, Norway Tbwa ChiatDay Inc Full time
Job Summary

The Support Team Lead - Norway role involves managing our Norwegian support team and contributing to the development of a high-quality standard of service. Key responsibilities include mentoring and managing a team of Support Associates, providing performance feedback, and ensuring the team meets their KPIs.

  • You will work closely with other leads to develop and inspire a high-quality standard of service that we provide to our customers and partners throughout Norway.
  • You will lead by example and set the standard for the service we provide and the way we do support.
  • You will develop strategies to improve customer experience and satisfaction, create engaged customers, and collaborate with other teams to meet the needs of our customers and partners.

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