Digital Personalization Lead

2 days ago


Oslo, Oslo County, Norway Fortum Full time
About the Role

Digital Customer Offering (DCO) is a business function within Fortum Consumer Solutions, where business and technology come together. At DCO, we create superior digital offerings and experiences for our 2.4 million consumer and enterprise customers.

We innovate and find new ways to digitalize our offerings and processes. We collaborate closely with our stakeholders and external partners. Through cross-functional collaboration, agility, and sustainability focus, we strive to make our customers' increasingly digital lives easier with our services.

We serve clients in the Nordics as well as Poland and Spain.

Key Responsibilities
  • Pursue and lead efforts to use data to enhance customer insights, segmentation, and digital development within personalization.
  • Be an advocate of the digital customer web experience – especially purchase flow and overall digital journey.
  • Create and maintain digital development roadmaps within digital personalization.
  • Be a champion in regards to the use of our customer data platform for personalization insights and improvements.
  • Be the main point of contact with marketing/ecom teams for initiatives within personalization and customer journey.
  • Proactively seek opportunities where new technology and AI can enhance efforts towards smoother customer experiences.


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