Network Operations Specialist

3 days ago


Oslo, Oslo County, Norway TN Norway Full time

Welcome to our team at Motorola Solutions Norway AS, where we're passionate about providing top-notch communication services. As a Network Operations Specialist, you will play a vital role in ensuring the smooth operation of our networks.

About the Job:

  • Monitor and maintain network elements using advanced tools to identify potential issues before they become major problems.
  • Analyzing alarm data and interpreting alarm impacts is a key part of this role.
  • You will need to prioritize alarms and incidents effectively and take prompt action to resolve them.
  • In addition to monitoring and analyzing, you will also be the first point of contact for customers experiencing faults or issues with our services.
  • Daily operations within a structured ITIL framework are essential for success in this position.
  • You must be able to operate within clearly defined SLA agreements and understand how to escalate faults to second-line support when necessary.
  • Maintaining strong relationships with customers while showcasing your knowledge and expertise is crucial in this role.
  • You will provide critical support to field technicians who work on-site to troubleshoot and repair equipment.
  • A comprehensive understanding of escalation procedures and emergency protocols is essential.
  • Log ticket information accurately and update regularly to ensure seamless communication.

Key Skills and Qualifications:

  • Self-motivated individuals with the ability to work independently when required will thrive in this environment.
  • The capacity to function as part of a collaborative team is essential.
  • This role requires excellent problem-solving skills, with the ability to remain calm under pressure and address multiple issues simultaneously.
  • Strong organizational skills and resourcefulness are highly valued in this position.
  • Exceptional customer-facing skills are also essential for delivering exceptional service.


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