System Engineer

2 days ago


Oslo, Oslo County, Norway Ascom Full time

Om stillingen

Vi søker en erfaren System Engineer til vårt Service & Operations team i Oslo. Som System Engineer vil du være en del av et ambisiøst team som jobber tett sammen om å gi kundene våre den beste servicen og oppfølgingen, både onsite og remote.

Ansvarsområder og arbeidsoppgaver

  • Delta i prosjekter rundt nyetablering av Ascom systemer.
  • Prosjekt/entreprise-arbeid, med igangkjøring og testing.
  • Håndtering av tekniske hendelser med varierende vanskelighetsgrad både onsite hos kunden og via fjernsupport/remote.
  • Feilsøke og rette feil, både på HW (hardware) og SW (software).
  • Sikre høy kundetilfredshet med utmerket oppfølging, dokumentasjon og rapportskriving.
  • Overholdelse av god kommunikasjon med kunden og en positiv holdning.
  • Håndtere systemer basert på kritisk kommunikasjon og høy sikkerhet.
  • Samarbeid med andre teknikere og prosjektledere i teamet.
  • Test og oppgraderinger av våre kundeløsninger.
  • På sikt delta i 24/7 vaktordning.

Krav

  • Du må kunne sikkerhetsklareres, og ha førerkort klasse B.
  • Innstilt på reisevirksomhet Primært på Østlandsområdet, men vi har kunder i hele Norge.

Teknisk erfaring og kompetanse

  • Utdannet IKT lærling, evt. har teknisk fagskole/ingeniørskole eller tilsvarende innen tele, data eller elektro.
  • Erfaring med å jobbe i prosjekt og kundeservice.
  • Erfaring med Windows plattform (installasjon, konfigurasjon, oppsett og drift).
  • Kjennskap til telekommunikasjon og nettverk, inkludert TCP / IP og SIP.
  • Erfaring med nettverk maskinvare som switcher, routere etc.
  • Forståelse og interesse for GSM, 4G, Wifi etc er fint, men ikke et krav.
  • Erfaring med digitale verktøy og god systemforståelse.
  • Erfaring fra helsesektor er en fordel.

Personlige egenskaper

  • Sterk kundeservicekompetanse og evne til å skrive gode rapporter.
  • Analytisk, strukturert og kvalitetsbevisst.
  • God samarbeidspartner, men også selvstendig med god evne til å planlegge din egen arbeidsdag og overholde tidsfrister.
  • Lærer raskt, med tilhørighet og interesse for tekniske og IT-relaterte emner.
  • Flytende norsk og gode engelsk kunnskaper, skriftlig og muntlig.

Vi kan tilby

  • En variert og lærerik arbeidshverdag.
  • Konkurransedyktige betingelser og firmabilordning.
  • Veldig god helseforsikring og pensjonsordning.
  • Fult dekket foreldrepermisjon og sykepenger.
  • Månedlig stønad til treningsmedlemsskap.
  • Sosiale arrangementer med hyggelige kollegaer og et godt arbeidsmiljø.
  • Fleksibilitet til å jobbe hjemmefra ved behov.
  • Flotte lokaler på Alnabru, med gode parkeringsforhold og tett på kollektiv transport.


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