Enterprise Network Support Manager

6 days ago

Oslo, Oslo County, Norway Mastercard Full time

We are seeking a highly skilled Enterprise Network Support Manager to join our Global Network Operations team at Mastercard. In this role, you will be responsible for providing Level two Network support to MasterCard's global network operations command centre, with some focus on the Nordic region.

About the Job

As a member of our follow-the-sun model, you will manage incident and problem queues, perform deep dive packet capture analysis to identify root causes, and work to continuously improve the network environment. You will also provide Network support to project teams in support of infrastructure deliverables, collaborating with cross-functional teams to drive projects forward.

Key Responsibilities

  • Manage incident and problem queues, responding to network-related issues and performing root cause analysis to identify solutions.
  • Perform proactive network analysis to ensure network integrity and performance is in an optimal state, leveraging your expertise in routing protocols, network appliances, and monitoring tools.
  • Collaborate with cross-functional teams to drive projects forward, providing Network support to project teams in support of infrastructure deliverables.
  • Create or update documentation to support the environment as required, maintaining accurate records for future reference.
  • Plan, coordinate and implement changes to the network following our internal change control process, ensuring minimal disruption to services.
  • Produce reports in support of any issues resolved or progressed by you, highlighting key findings and recommendations.
  • Some on-call responsibility and occasional off hours work required, demonstrating your ability to work under pressure and outside regular working hours.

Requirements

  • Demonstrated strong knowledge levels and experience in a Network Infrastructure Delivery environment, with a deep understanding of BGP, IBGP, OSPF routing protocols and network appliances.
  • Strong Communication and documentation skills, able to effectively communicate technical information to non-technical stakeholders.
  • Strong analytical/problem solving skills with troubleshooting experience in a pressured environment, using your expertise to resolve complex network issues.
  • Experience in operating under a global follow the sun model, with a flexible and adaptable approach to working across different time zones.
  • Ability to work individually and as part of a team, contributing to a collaborative and inclusive work environment.
  • Flexible and Self-motivated, willing and able to adapt to legacy and new technologies, and fluent in English.

Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach;
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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