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Support- und Service-Expert

1 week ago


Oslo, Oslo County, Norway Informatik Forum Full time

Wir sind ein Team von Experten, das sich auf die Betreuung unserer Kunden spezialisiert hat.

Jobbeschreibung

  • Annahme und Bearbeitung von Anfragen aus verschiedenen Kanälen (E-Mail, Telefon, Ticket)
  • Überprüfung der Richtigkeit und Vollständigkeit der Anfragen
  • Dokumentation der Anfragen und Ergebnisse in unserem Ticketing-System

Arbeitsgebiete

  • Assistenz bei der Fehleranalyse und -behebung
  • Unterstützung bei der Verwaltung von Kundenkonten
  • Mitarbeit an Workshops und Schulungen für Mitarbeiter