
Product Experience Leader
14 hours ago
Sector Alarm is a leading provider of smart alarm solutions across eight countries in Europe. We offer premium products and have a strong focus on customer satisfaction, driving our growth and evolution as a company.
We are currently undergoing a digital transformation, placing technology and data at the heart of our strategy. This journey is crucial for our success and is driven by innovation and customer experience.
Role Overview: Your Day-to-DayYou will be responsible for shaping the future of customer interactions through our mobile app. Your mission will be to create seamless self-service experiences, enhance AI-powered support, and elevate our mobile platform to be the ultimate one-stop-shop for customers.
You will collaborate closely with designers, engineers, and stakeholders to develop, launch, and iterate on features that ensure an outstanding customer experience. Expect a dynamic environment where problem-solving, user insights, and cutting-edge technology come together.
Key Responsibilities- Define and Execute the Product Roadmap: Develop and execute the product roadmap for customer care-related features within our mobile app, ensuring timely delivery and alignment with business objectives.
- Elevate In-App Chat: Enhance our AI-powered in-app chat to provide efficient and frictionless customer support, ensuring high customer satisfaction levels.
- Mobile App Performance: Maintain a 4.5+ star rating across all markets by continuously improving the mobile app's performance, user experience, and overall quality.
- Self-Service Capabilities: Expand self-service capabilities, such as booking service visits and replacing components, to minimize call center reliance and improve customer convenience.
- Analytics and Observability: Improve analytics and observability to enhance customer experience quality, identify areas for improvement, and inform data-driven decision-making.
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