Service Specialist

Are you a customer-oriented person, we might have the position for you

At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations.

We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role in enabling the acceleration towards green and clean energy production and consumption.

We are looking for a full time Service Specialist – Data Services for the shared services team. 

In this role you will be:

• Responsible for in-house coordination of customer onboarding processes together with our sales, product and finance teams. In addition, you will be dealing with customer change requests, and other inquiries affecting the customer.

• Document control, archive responsibility and administrative support of all business processes.

• Present and advise on products and services to existing and prospective customers.

• Provide support in the billing process, including assisting the finance team in following up on unpaid invoices.

• Drive or contribute to ad hoc priorities and projects within the Operations, sales and product team.

• Delivering of excellent customer service during day-to-day operations.

• Develop and maintain documentation for data operations processes and procedures.

Role Requirements

• Strong ability to work independently and adapt quickly, with capacity to learn new processes and systems.

• Excellent Customer Service skills. Excellent English skills, both written and spoken. Proficiency in a Nordic language is considered an asset.

• Completed or in process of completing higher education

• Proficient in using IT systems, including CRM and back-office tools, for customer support activities. Familiar with best practices in document management, including electronic signatures and overall compliance standards.

• Excellent English skills, both written and spoken.

• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics

• Excellent attention to detail and a structured working style.

• Strong relationship building skills and a team player.

• Flexible, proactive, self-driven and result oriented.

• High level of energy, drive, enthusiasm, and commitment.

• Can-do and service minded attitude.

• Ability to work under high pressure, in a fast moving and challenging environment.

• Excellent communication skills, oral and written.

Must identify with our corporate values: Together, with Integrity, towards Excellence.

If you recognize yourself in this description and meet our requirements, we are looking forward to receiving your application

Abut Nord Pool

Nord Pool is Europe's leading power market and offers trading, clearing, settlement and associated services in both day-ahead and intraday markets across 16 European countries.

420 companies from 20 countries trade on our markets in the Nordic and Baltic regions, the UK, Central Western Europe (covering Austria, Belgium, France, Germany, Luxembourg and The Netherlands) and Poland.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.