General Manager

Job Description

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You'll have the opportunity to work in a brand new restaurant with a team that is fun, high-energy, and passionate about Food and Beverage

• You will utilize your skills and experience in an environment that has been designed to enhance an energetic and entertaining experience

​

We are seeking a seasoned and driven General Manager to lead the strategic direction, day-to-day operations, and team development for two of our premier food and beverage outlets: Burdick's Sports Bar, a vibrant, high-volume venue with a reputation for energy and excellence, and our Elevated Lobby Bar, a refined destination known for elevated service, craft cocktails, and sophistication.

This role calls for a polished, guest-centric leader who is passionate about hospitality, operations, and team culture. You'll be charged with not only delivering exceptional service and financial performance, but also building a collaborative, accountable, and professional work environment that sets the tone for the entire property.

• Set the tone and vision for Burdick's and the Elevated Lobby Bar, aligning with overall hotel and brand standards.

• Drive innovation, guest satisfaction, and revenue growth across both venues, consistently elevating the guest experience.

• Represent the F&B division in cross-departmental planning and strategic initiatives with senior hotel leadership.

​

• Lead all day-to-day operations across both venues, ensuring consistent execution of service standards, SOPs, and quality control measures.

• Establish and enforce high standards of cleanliness, professionalism, and attention to detail.

• Ensure both outlets operate with efficiency, consistency, and excellence across all shifts.

​

• Full P&L ownership: monitor budgets, control costs, and drive profitability while maintaining service excellence.

• Analyze financial reports and implement strategies to improve revenue, margins, and overall performance.

• Oversee inventory management, vendor relationships, and procurement to ensure accuracy and minimize waste.

​

• Build and nurture a high-performing team built on collaboration, respect, accountability, and passion.

• Set clear expectations and lead by example in all areas of professionalism, service delivery, and personal presentation.

• Foster a culture where feedback, training, and continuous development are part of daily operations.

• Ensure guests receive a seamless, elevated experience in both venues – from game-day energy to lobby-level luxury.

• Handle escalated guest concerns with discretion and resolve, maintaining brand integrity at all times.

• Use guest feedback, service trends, and innovation to keep offerings fresh, relevant, and best-in-class.

• Proven GM or senior leadership experience in upscale hospitality, restaurant, or hotel food & beverage operations.

• Demonstrated expertise managing multi-outlet, high-volume environments with different service styles and guest expectations.

• Strong P&L and financial analysis skills, with a track record of meeting or exceeding budget targets.

• Deep understanding of service excellence, operational efficiency, and team accountability.

• Polished, professional, and poised under pressure – a true ambassador of the brand and team culture.

• Hands-on leader who thrives in both front- and back-of-house environments, driving performance through visibility and example.

• A genuine passion for hospitality, food, beverage, and leadership.

​

• Hotel or resort F&B leadership experience is strongly preferred.

• Background in both high-end and high-volume service environments.

• Experience launching or repositioning food and beverage concepts is a plus.

​

• Strategic Leadership Role: Influence and oversee two key F&B destinations with the support of a forward-thinking hotel team.

• Empowered Culture: Be part of a culture that values leadership, innovation, collaboration, and excellence.

• Career Growth: This is a high-visibility role with strong potential for advancement within our organization.

• Competitive Compensation: Includes base salary, performance-based incentives, benefits, and professional development opportunities.

• A fast-paced and exciting work environment at one of Kalamazoo's premier sports bars.

• Competitive salary and opportunities for career advancement.

• Health, wellness, and meal benefits.

• The opportunity to lead a dedicated team and create a top-tier guest experience.

• Annual bonus opportunity 

• Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued

• 401K with 100% match up to 3% and 50% match up for the next 2%

• Medical/Dental/Vision/Disability/Life Insurance 

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• 10% discount on GHG outlets

• (1) shift meal provided per day

• Discounted hotel rates at Choice Hotels Worldwide

• Monthly cell phone stipends

• Annual leadership classes and trainings

• Parental Leave Program

• Flexible work schedule