Service Desk Analyst

4 days ago

Oslo, Oslo County, Norway IFF Full time
Would you be interested in providing trust in all aspects of IT?

If IT Services is responsible for IT operations and the procurement of IT related services, licenses and supplies for If Insurance. We provide this through a number of vendors – multisourcing being a key to provide value for money to If. Now we have an open position in Vækerø as a Service Desk Analyst on a permanent basis.
 

About the role

Your main responsibilities will be providing end-users in If with IT-support by resolving requests through different channels. Those are primarily calls, chat or face-to-face in the Service Point. You will be taking a proactive ownership of customer requests and the follow-up progress. You will play an active role in providing trust in all aspects of IT.

About the team

If's employees as well as it's customers rely on that IT works, is modern and cost efficient. To live up to these expectations we must be able to handle a complex environment and communicate that in an understandable way. We must have a high level of professionalism and competence, be service minded and eager to learn If's business challenges. Providing the highest quality of service to your customers and communicating in a friendly and professional manner. Service Desk is a Nordic Team based in all the main If offices. In Norway we are located in the main offices at Vækerø, Trondheim and Grimstad.
 

Who are you?

You have hands-on experience with IT-related things like workstations, infrastructure, applications from your spear time or through work. You know about the newest stuff and technologies and are even trying some of it out of pure interest and curiosity.

You are self-driven and understand what it takes to provide excellent customer service. People working with you will say you are a good colleague that they always can rely on and turn to if they need help.

You also have:

  • An IT education or high interest towards IT (for example through a hobby)

  • A proven track record on workstations / IT infrastructure / applications   

  • Ability to communicate good in Norwegian and in English, both written and oral.

We offer

  • An including work environment where everyone is welcome

  • Career and development opportunities in the biggest insurance company in the Nordics

  • Social activities, as well as highly skilled professional environment

  • Possibility of hybrid workplace

  • Health promoting workplace with e.g., wellness allowance and various sports activities

  • Great insurance benefits

  • Weekly workout hour  

  • High pension savings

Additional facts and the recruitment process

Application deadline: Screening and interviewing will start immediately. However, application deadline is 15th of February.

To apply for the position: Please attach your CV and and answer the questions in the application form. Please notice that we are not able to process any applications via email. Your application and CV can be submitted in Norwegian as well as English.

Work location: Oslo.

Travelling: Limited travel in the Nordic and Baltic countries can be expected.

Start: As soon as possible.

Background checks will be done in accordance with the law in the country of employment.

For questions, you are welcome to contact Leader for Service Desk in Norway, Sonja Liabø ,

We are eager to hear from you

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