Customer Success Manager

4 days ago

Oslo, Oslo County, Norway Energi Full time 80,000 - 120,000 per year

Energi.AI, a leading Norwegian b2b SaaS company, helps companies make smarter climate, ESG and business decisions through actionable data insights. Our platform enables businesses to understand, track, and reduce emissions while building long-term value.

As a Customer Success Manager at Energi.AI, you'll play a critical role in our effort to cool down the planet by providing our customers with the most advanced and future fit solution for turning business data into actionable insights. You will operate at the intersection of product and sales — driving growth, retention, ensuring our customers achieve measurable results and long-term success with our platform. You'll be the trusted partner guiding clients after onboarding, helping them turn sustainability data into actionable business insights.

Your focus is to maximize customer lifetime value through strong adoption and strategic upsells. You'll identify new opportunities within existing accounts, prevent churn through proactive engagement, and ensure our customers experience measurable impact — both commercially and environmentally.

Key Responsibilities

  • Drive revenue growth and retention by ensuring customers adopt, renew, and expand their use of the Energi.AI platform.
  • Own the customer relationship post-onboarding and delivery — guiding customers from implementation to measurable business outcomes.
  • Build strong, ongoing relationships to ensure customer satisfaction and retention by understanding key customer's goals and translate them into practical use of the Energi.AI platform.
  • Contribute to scalable growth by documenting best practices, improving playbooks, delivering training sessions, workshops, and product demonstrations.
  • Leverage CRM and automation tools to streamline follow-ups, renewals, and reporting — continuously improving efficiency through smarter workflows and AI-enabled processes.
  • Participate in implementation of new customers, provide clients with proactive support and attention, monitor account health, and resolve issues quickly.
  • Stay current on product updates and work closely with product, delivery, support, and sales teams to share insights, influence roadmap priorities, and align customer needs with roadmap and commercial goals

Qualifications

  • 3+ years of experience in customer success, service delivery, or consultancy
  • Commercial mindset and can-do attitude
  • Strong communication and relationship-building skills - you have to love customers, and our customers should love you
  • Background in SaaS and confidence in working with data is an advantage
  • Background in carbon accounting, sustainability advisory, or finance is an advantage
  • Excellent project management and coordination abilities
  • Fluency in Norwegian and English is a requirement

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