Donor Support Specialist Adviser – Internal Applicants Only

3 weeks ago

Oslo, Oslo County, Norway Norwegian Refugee Council (NRC) Full time

JOB DESCRIPTION

This is an exciting opportunity to analyse donor behaviour across touchpoints and measure donor behaviours' impact on business outcomes over time.

What we are looking for

NRC is seeking a highly qualified Donor Support Specialist Adviser with documented previous experience in donor journeys and communication.

What you will do

Some of your specific responsibilities include:

  • Monthly newsletter regular rhythm (in 3 countries).
  • Maintain welcome series for new donors.
  • Align with key events like neglected crisis, special campaigns, and emergency fundraising.
  • Define, act, and measure on targeted journeys like attrition prevention.
  • Align with others on tone of voice and key talking points when and where needed.
  • Further develop (existing and new) donor journeys with emphasis on loyalty metrics.
  • Key driver in marketing automation initiative.
  • Support Donor Service team (for example with talking points on challenging topics).
  • Align with other key stakeholders as needed, like those providing input to our Welcome Series.
  • Close alignment with Public Engagement and Global Fundraising in many areas as listed above.
  • Continuous assessment of what others are doing and the perception of what we are doing (benchmarking, etc.).
  • Support challenging topics that require donor communication (like Austria exit, GoCardless cancellations, etc,).
  • Own and reporting on key metrics like loyalty.
  • Always be looking for new and innovative ideas to engage our donors.

Please download the detailed job description to learn more about the position.

What you will bring

  • Relevant experience in donor journeys and communication.
  • Experience working with Salesforce.
  • Experience working with marketing automation tools like Mailchimp or Marketing Cloud.
  • Experience working with business analytics tool like Tableau.
  • Documented results in improving results and performance within donorcustomer lifecycle management.
  • Excellent data analytics and presentation skills.
  • Fluency in Norwegian and English is mandatory.

What we offer

  • Duty station: NRC Oslo.
  • Contract: national contract, 9 months contract.
  • Salary/benefits: Grade 9 on NRC's regional salary scale, with accompanying terms and conditions.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

  • Internal candidates only: please click on the suitcase icon labelled "I am an employee" to be redirected to NRC's internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

If you have any questions about this role, please email with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.



Apply for job

To help us track our recruitment effort, please indicate in your cover/motivation letter where ) you saw this internship posting.

  • Sustainability Specialist

    2 days ago

    Oslo, Oslo County, Norway norskhydro Full time

    Innovative and sustainable processing of natural resources has defined Hydro since its establishment in 1905. Today Hydro has 30,000 employees in more than 140 locations and is committed to lead the way in shaping a sustainable future. Hydro Aluminium Metal is a leading supplier of aluminium products with a global production network of nearly 7,000...

  • Equipment and Inventory Specialist

    2 days ago

    Oslo, Oslo County, Norway Abbott Laboratories Full time

    Business Title: Equipment and Inventory SpecialistDepartment: OperationsDepartment Manager: Current Department ManagerARDX Business Unit/Function: Cardiometabolic and InformaticsARDx Entity: Abbott Diagnostics Technologies ASPrimary Location: Kjelsåsveien 161, OsloEffective Date: Effective Date in AgileABOUT THE POSITION IN ABBOTTJoin the dynamic team at...

  • Legal Counsel

    3 weeks ago

    Oslo, Oslo County, Norway Cognizant Technology Solutions Full time

    Legal Counsel – Commercial LawPermanent Employment – Oslo/Copenhagen/StockholmAs a Legal Counsel in the Commercial Legal team, you will be responsible for providing legal support in commercial transactions and other related matters in the Nordic region. We are looking for a creative and smart team player to join our Commercial Legal team in EMEA, with at...

  • Brand Manager EMEA, Health International

    2 days ago

    Oslo, Oslo County, Norway Orkla Full time

    Orkla Health - Healthy Living Made EasierOrkla Health is the biggest supplier of health products in the Nordic region, offering a wide range of items from Omega-3 to oral care and sport nutrition products. Brands in our portfolio include Möller's, Jordan, Sana-sol, Maxim, and Nutrilett.The international business unit at Orkla Health is seeking a...

  • End User Support Engineer

    3 weeks ago

    Oslo, Oslo County, Norway GE Full time

    Job Description SummaryResponsible for providing "best-in-class" customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for both working directly with customers, as well as providing technical...

  • Senior Application Software Engineer

    3 weeks ago

    Oslo, Oslo County, Norway Talentor Norway Full time

    Mettler-Toledo Cargoscan is a world leader in developing and manufacturing dimensioning equipment and automatic data capture solutions for the Transport and Logistics Industry.Since 1985 CARGOSCAN has supplied dimensioning and data capture solutions to logistics companies all over the world. We design ...Job description:We are seeking an Application Software...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Oslo, Oslo County, Norway Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in...

  • Application Manager

    2 weeks ago

    Oslo, Oslo County, Norway Talentor Norway Full time

    Color Line AS er Norges største og et av Europas ledende cruise- og transportrederier, med rundt 2000 ansatte i fire land. Color Line har en årsomsetning på over NOK 5 milliarder, og frakter årlig om lag 3,8 millioner reisende, personbiler og fraktenheter til og fra Norge. Rederiet har ...Color Line har de senere årene investert tungt i fornyelse av...

  • Dynamics 365 CE Technical Consultant

    3 weeks ago

    Oslo, Oslo County, Norway Avanade Inc. Full time

    At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead...

  • Sales Executive

    3 weeks ago

    Oslo, Oslo County, Norway Tradeview Markets Full time

    Sales Executive (Forex, Futures, Stocks)Tradeview is looking for experienced, professional and energetic sales consultants with at least 2 years of experience and knowledge in the financial markets. Qualified individuals represent Tradeview's broad range of financial products and services to a diverse client base from beginners to advanced traders.Successful...

  • Business Controller

    6 days ago

    Oslo, Oslo County, Norway Hitachi Careers Full time

    Description We are actively seeking a highly motivated Business Financial Controller for our Grid Automation Unit in Norway. We can offer you an interesting and challenging role in an international, dynamic, and positive working environment. The job location is in Oslo, Norway.As a local Business Controller you will support effective business decisions by...

  • Chief/Senior/Business Risk Manager, Nordea Finance

    3 weeks ago

    Oslo, Oslo County, Norway Nordea Bank Full time

    Job ID: 23203 Are you looking for an interesting opportunity in the centre of Nordea Finance? Good news We are looking for Business Risk Managers to join the Management Oversight team, working with some of the most important and interesting parts in the Finance companies. While Nordea Finance is a separate division and a Product Responsible Unit (PRU) in...

  • Senior Risk Expert

    6 days ago

    Oslo, Oslo County, Norway Nordea Bank Full time

    Job ID: 24249 At Nordea, we're committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you'll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you'll be in good company with plenty of opportunities to collaborate,...

  • Pursuit Lead

    3 weeks ago

    Oslo, Oslo County, Norway Cognizant Technology Solutions Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate...

  • Vehicle technician

    4 weeks ago

    Oslo, Oslo County, Norway CBA Fagformidling AS Full time

    CBA is looking for a mechanics with experience in authorized dealers for following workshops in Norway: Volkswagen & Audi, Mercedes, Fiat & Alfa Romeo, Mazda, Land Rover & Jaguar, Renault, Citroen, Nissan, Ford, Mitsubishi etc. We are searching not only for specialist who repair mechanical system, but also people who perform car diagnostics.INTERVIEW WITH...

  • Global Senior Brand Manager Oral Health

    3 weeks ago

    Oslo, Oslo County, Norway Orkla Full time

    Orkla Health is the Nordic region's biggest supplier and marketer of health products ranging from omega-3, oral care, vitamin and mineral supplements, as well as weight reduction and sport nutrition products. We offer products that meet specific health needs at every stage of your life – from cod liver oil and the very first toothbrush for small children,...

  • Global Marketing Manager Jordan

    2 weeks ago

    Oslo, Oslo County, Norway Orkla Full time

    Orkla Health is the Nordic region's biggest supplier and marketer of health products ranging from omega-3, oral care, vitamin and mineral supplements, as well as weight reduction and sport nutrition products. We offer products that meet specific health needs at every stage of your life – from cod liver oil and the very first toothbrush for small children,...

  • Market Analyst

    3 weeks ago

    Oslo, Oslo County, Norway Green Recruitment Company Full time

    Overview:A Leading Global Provider of Sustainability Solutions are looking for a Market Analyst – Renewable Energy Market to join their rapidly growing teams.The transition from fossil-based energy sources to renewables continues to accelerate. Consequently, the demand for tracked and documented renewable energy using Energy Attribute Certificates (EACs)...

  • B2B Account Executive

    3 weeks ago

    Oslo, Oslo County, Norway EasyPark Group Full time

    Do you enjoy talking and negotiating with new customers? Would you like to join a global, urban mobility leader? Then look no further. We are recruiting for an Account Executive to join our B2B Sales team in Oslo. At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities easier...

  • Global Marketing Manager Möller's

    3 weeks ago

    Oslo, Oslo County, Norway Orkla Full time

    Orkla Health has an ambitious growth agenda where growing our core business within health products and services, developing new concepts and geographical expansion by driving global brands is central. Some of the best-known brands within Orkla Health are: Möller's, Jordan, Maxim, Nutrilett and Sana Sol. Our portfolio of brands is sold internationally...