Technical Support Representative

2 weeks ago

Oslo, Oslo County, Norway TN Norway Full time

Social network you want to login/join with:

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

We are growing our helpdesk team

As a Technical Support representative, you will be part of our Customer Support Center and assist our customers and partners with technical and non-technical inquiries and administrative questions. Your role will involve answering phone calls, responding to emails, and logging all cases into our CRM system. On a daily basis, you will help customers with technical issues related to their existing payment solutions and assist them in installing new ones. You will also handle requests for changes in terminal data, transaction data, and settlements, as well as perform software updates, contract details, invoice questions, account number changes, address updates, and more.

A good understanding of different network types such as mobile networks, Wi-Fi, Bluetooth, and LAN will be beneficial for the more technical tasks.

This job is ideal for those who enjoy problem-solving, delivering excellent customer service, and engaging with customers. You will receive thorough training in our systems and products to prepare you for this role, but having a technical interest is considered a plus. If you are tech-savvy and eager to stay updated on the latest technology trends, this is the perfect job for you The payment industry is constantly evolving, meaning you will continuously learn about new payment terminal models, transaction types, and other innovations we bring to market.

As part of our team, collaboration skills are essential, but you will also take individual responsibility for the cases you handle and must be able to work independently. You will primarily use Norwegian in your daily work, but some customers communicate in English, and Verifone's official corporate language is English. Therefore, strong written and spoken English skills are required.

Our office is located in Oslo, with a standard workweek of 37.5 hours.

You will also be part of an on-call rotation that may include weekend shifts, the hours of work when working shifts could be:

  • 08.00am - 16.00pm
  • 10.00am - 18.00pm
  • 12.00pm - 20.00pm

Skills and Experience we desire

  • Fluency in both spoken and written Norwegian and English.
  • Some experience or background in technical support is an advantage.
  • Strong IT skills and the ability to quickly learn new systems.
  • Any prior experience in a support function is a plus—you consider yourself a problem solver.
  • Experience in high-customer-volume industries or international organizations with multiple IT platforms is beneficial. This could include telecom, banking, IT, or the payments industry.
  • Excellent communication skills and a passion for delivering outstanding customer service.
  • Ability to stay calm under pressure and willingness to help where needed.
  • A social and positive approach to work, with a sense of responsibility.
  • Basic knowledge of the MS Office suite.

Our commitment

We offer a position in an exciting international company within a highly dynamic industry where things move fast. You will be part of a supportive team that values mutual respect, professionalism, and a positive work environment. We maintain an informal yet professional culture where both collaboration and individual well-being are highly valued.

We provide a competitive salary and pension package, along with health insurance. Additionally, we offer modern office facilities, an on-site cafeteria, a self-service kiosk, team events, and a social committee responsible for organizing various activities.

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

#J-18808-Ljbffr

  • Technical Support Representative

    2 weeks ago

    Oslo, Oslo County, Norway TN Norway Full time

    **About the Role:**TN Norway is seeking a skilled Technical Support Representative to join our team. As a customer-facing professional, you will be responsible for providing top-notch support to clients via phone, chat, and email.We're looking for someone with excellent communication skills in Norwegian and advanced English knowledge. Prior customer support...

  • Customer Service Representative

    2 weeks ago

    Oslo, Oslo County, Norway TN Norway Full time

    Job OverviewWe are Verifone's Customer Support Center in Oslo, seeking a skilled and experienced Technical Support Representative to join our team. As a member of our team, you will be responsible for assisting customers and partners with technical and non-technical inquiries and administrative questions.Your role will involve answering phone calls,...

  • Technical Support Representative

    4 days ago

    Oslo, Oslo County, Norway Verifone Full time

    Why VerifoneFor more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Technical Service Representative

    3 days ago

    Oslo, Oslo County, Norway Verifone Full time

    Job SummaryThe Technical Support Representative will be part of our Customer Support Center, assisting customers and partners with technical and non-technical inquiries and administrative questions. This role involves answering phone calls, responding to emails, and logging all cases into our CRM system.The successful candidate will help customers with...

  • Technical Support Specialist

    2 weeks ago

    Oslo, Oslo County, Norway TN Norway Full time

    Job DescriptionWe are seeking a skilled and experienced Technical Support Representative to join our Customer Support Center in Oslo. As a member of our team, you will be responsible for assisting customers and partners with technical and non-technical inquiries and administrative questions.Your role will involve answering phone calls, responding to emails,...

  • Technical Support Representative

    5 days ago

    Oslo, Oslo County, Norway EcoOnline Global Full time

    We're Looking ForWe require a skilled and experienced Customer Support Specialist with strong communication and customer service skills. You should have at least 2 years of experience in a support environment and be fluent in English and Norwegian. Additionally, you should be able to quickly learn new applications and technologies, and follow internal...

  • Nordic Representative Customer Support

    2 weeks ago

    Oslo, Oslo County, Norway TN Norway Full time

    About the RoleThis position involves providing top-notch customer support as a representative of TN Norway in the Nordic region.As a customer service specialist, you will be the first point of contact for customers and will play a crucial role in maintaining their satisfaction.

  • Technical Support Specialist

    14 hours ago

    Oslo, Oslo County, Norway TN Norway Full time

    We are seeking a highly skilled Technical Support Specialist to join our team in Oslo, Norway. As a Field Service Engineer - ImmunoDiagnostics, you will be responsible for providing technical support to customers and colleagues, undertaking fixing, support and repair within agreed timeframes, and ensuring that customers are kept up to date with progress.Key...

  • Technical Support Specialist

    3 days ago

    Oslo, Oslo County, Norway Ascertra Full time

    About UsAscertra operates as part of the Vela Software Group, a division of Constellation Software Inc. – a global leader in acquiring, managing, and growing software companies essential to their industries.We have a diverse product portfolio including leading solutions such as Proarc, Coreworx, and Mpower that address critical challenges and risks related...

  • Technical Support Associate

    1 week ago

    Oslo, Oslo County, Norway BEUMER Group GmbH & Co. KG Full time

    We are seeking an experienced Technical Support Associate to join our team at Oslo Airport, where you will provide critical support to our operations team.Your primary responsibilities will include monitoring the system to detect any potential issues, troubleshooting problems, and collaborating with colleagues to resolve complex technical challenges.To...

  • Technical Support Specialist

    2 weeks ago

    Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:Technical Support Specialist (Norwegian speaking) - relocation to Greece, OsloClient:theHRchapterLocation:Oslo, NorwayJob Category:OtherJob Reference:56bdb8a96cb2Job Views:3Posted:15.03.2025Expiry Date:29.04.2025Job Description:We are looking for a dedicated and skilled Technical Support Specialist to join a vibrant...

  • Technical Support Specialist

    14 hours ago

    Oslo, Oslo County, Norway TN Norway Full time

    Job Description:The positionMobileye is looking for a skilled Technical Support Specialist to join our excellent MaaS (Mobility-as-a-Service) team. The ideal candidate will have an automotive technical background, engineering capability, customer-facing experience, and project management skills.This is an exciting opportunity to take part in the autonomous...

  • Technical Sales Representative

    2 weeks ago

    Oslo, Oslo County, Norway Alfa Laval Corporate AB Full time

    Job DescriptionThe Inside Sales Engineer will play a key role in helping customers in the marine industry find the right solutions from our comprehensive product and service portfolio. You will manage your own customer portfolio, drive digital and analysis-based sales, and collaborate closely with our Nordic marine sales team, key account managers, and...

  • Technical Support Expert

    1 week ago

    Oslo, Oslo County, Norway Thermo Fisher Scientific Inc. Full time

    Job SummaryWe have an exciting opportunity for a Field Service Technician to join our team. In this role, you will be responsible for providing technical support to customers by performing routine maintenance, repairs, and installations of laboratory instruments.You will work closely with internal stakeholders to resolve customer issues and provide...

  • Technical Support Engineer

    2 weeks ago

    Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:Technical Support Engineer - Relocation to Oslo, OsloClient:Project / Program ManagementLocation:Oslo, NorwayJob Category:OtherJob Reference:f6bb0bc60673Job Views:6Posted:15.03.2025Expiry Date:29.04.2025Job Description:The positionMobileye is looking for an automated vehicle Technical Support Engineer to join our...

  • Customer Identity Technical Director

    3 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    We are a forward-thinking organization at TN Norway, committed to crafting innovative digital solutions that enhance the lives of millions. Our customer identity team plays a vital role in ensuring secure and seamless authentication, authorization, and identity management across our software ecosystem.As a Technical Lead, you will be responsible for driving...

  • Technical Support Specialist

    6 days ago

    Oslo, Oslo County, Norway Millipore Full time

    Job Overview:We are seeking a motivated and skilled Field Service Engineer to join our team in Norway. The successful candidate will be responsible for providing technical support and service to our customers.Key Responsibilities:Travel to client sites to install, maintain, and repair lab water purification systemsDiagnose and resolve technical issues...

  • Technical Service Representative

    3 days ago

    Oslo, Oslo County, Norway Cessna Aircraft Company Full time

    Key ResponsibilitiesCarrying out service work for customers at airports and airlines across EuropeRepairing, maintaining, servicing, and commissioning Safeaero equipmentEnsuring the final configuration and testing of vehicles before they are delivered to customersProviding technical support to customers and in-house colleagues, as well as communicating with...

  • Technical Support Specialist

    4 days ago

    Oslo, Oslo County, Norway Wipro Full time

    Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future ready,...

  • Data Management and Technical Support

    3 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    We value diversity and inclusion at DNV, and we welcome applications from candidates who can bring different perspectives and experiences to our team. As a graduate in ship classification, you will work with a diverse team to deliver business outcomes and change. You will handle technical support cases, apply learning to propose improvements, and contribute...