Solutions Engineer

2 days ago

Oslo, Oslo County, Norway TN Norway Full time

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Solutions Engineer (EMEA) - GelatoConnect, OsloClient:

Gelato

Location:

Oslo, Norway

Job Category:

Other

Job Reference:

9235ac5b347e

Job Views:

6

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

About Gelato

Gelato has created the world's largest global network for on-demand production of custom products – from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.

At Gelato, we don't own production facilities – we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.

With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

What You Will Be Doing

As a Solutions Engineer for GelatoConnect, you will collaborate with internal teams and customers to design solutions that meet customer requirements while demonstrating the full value of GelatoConnect. You will play a critical role in the sales process, bridging the gap between technical functionality and business needs.

Key Responsibilities:

  • Collaborate with the sales team to understand customer needs and requirements.
  • Work with customers to gather requirements and understand their business challenges.
  • Prepare and deliver technical presentations and product demonstrations to existing and new customers.
  • Develop proposals, including scope, cost estimates, and implementation timelines.
  • Design and recommend solutions that meet customer needs.
  • Answer technical questions and address customer concerns during the sales process.
  • Provide input on sales strategies and tactics to improve customer engagement.
  • Build and maintain strong relationships with customers, acting as a trusted advisor.
  • Conduct training sessions and workshops for customers and internal teams.
  • Collaborate closely with cross-functional teams, including sales, product, engineering, and customer support, to align service delivery with overall business objectives, prioritize customer needs, and drive product enhancements based on customer feedback.
  • Stay updated on industry trends, emerging technologies, and competitive products.
  • Enable Account Executives to provide overview product demonstrations.

Who you are

You have a start-up mentality, incredible stamina, resilience, and grit. You're a doer. You change until you win. You feel comfortable getting your hands dirty while never losing sight of long-term ambition. You are confident in your abilities and experience, yet humble and curious in your execution. Embracing change, complexity, and ambiguity while also navigating a little bit of chaos is essential for success in this role.

Our requirements for the role include:

  • Experience working directly with commercial printers, ideally in a product specialist role.
  • Bachelor's degree in computer science, engineering, business, or a related field; advanced degree preferred.
  • Proven experience (3+ years) in a similar role within the software industry, with a focus on presales.
  • Ability to translate complex technical concepts into understandable terms for non-technical audiences.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams at all levels of the organization.
  • Demonstrated ability to drive results, manage stakeholder expectations, and navigate challenging situations with diplomacy and professionalism.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with print software solutions and related technologies is a plus.

What it's like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

At Gelato, we pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.

Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.

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