PRADA Assistant Store Manager, Oslo

5 days ago

Oslo, Oslo County, Norway Prada Group Full time

JOB PURPOSE

You are the Store Manager's alter ego and act as its deputy; you are expected to stand in for him/her whenever the necessity arises to take leadership of the store.

As the Prada Assistant Store Manager, you are a passionate Brand Ambassador and a business leader, who conveys the Prada philosophy and values to the local market, the Store team, and the final Client.

You are a driven business owner and you hold yourself accountable to support the Store Manager to achieve a successful overall store performance, assisting them in analyzing reports and developing action plans. You guarantee an extraordinary Client experience by being present on the sales floor and leading by example, placing the Client above all. You are a motivating and inspiring leader; you inspire and motivate the team to achieve business goals ensuring their skills are maximized. You manage all operational activities related to your Store, ensuring that Company policies and procedures are proactively put in place while ensuring consistency and compliance with corporate guidelines.

RESPONSIBILITIES

Leading the Business

  • Support the SM in defining Business strategies to exceed Financial targets and maximize sales performances contributing to the success of the entire store;
  • Make commercial recommendations to SM and to relevant functions to generate sales and increase productivity;
  • Coach the Store team in developing concrete action plans and exceeding their KPI targets, including cross selling and up selling among product categories;
  • Stay up-to-date on market trends and share insights with relevant functions;
  • Be a brand ambassador by representing the Company both within the local market (activities, relevant events), as well as on the sales floor, ensuring a proper approach and service to the Clients;
  • Foster Omni Channel awareness among the team, encouraging and supporting the team in using digital tools to improve client relationships and achieve business objectives;
  • Foster E-commerce channel development through timely responses to orders received, always delivering a high standard of service;
  • Enhance product knowledge within the floor and work with relevant functions to support product/collection training needs.

Team Management

  • Act as a strong Staff motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment;
  • Be actively involved in the recruitment process (market mapping, profile definition, and interview process) - together with or delegated by SM;
  • Support the SM to identify talents within your team to propose for internal development opportunities;
  • Master all company tools and applications including IT and digital, and train all new employees on policies and procedures;
  • Together with the SM, ensure efficient team organization, consistent with business needs and delegation of responsibilities;
  • Lead by example to ensure the Team operates with the highest level of care and respect for the Product;
  • Ensure the team is always updated about all the various activities the Company is involved in (Prada Journal);
  • Coordinate with relevant functions to propose and support product and collection training needs.

Client Development

  • Place the Client above all, leading by example to create a welcoming environment and ensure the Team strives to meet their every need and request;
  • Foster a Client-centric mindset developing and maintaining solid Client relationships and enforcing meaningful after-sales experiences;
  • Guarantee excellent Client satisfaction and the highest level of Client service ensuring the consistent execution of the Prada Selling Ceremony;
  • Proactively suggest to SM opportunities to gain new customers and increase the repurchase rate;
  • Define with SM the targeted clienteling actions to strengthen customer loyalty.

Boutique Care

  • In partnership with SM, ensure display attracts Clients and maximizes sales, in accordance with Company guidelines;
  • Provide feedback and suggestions when necessary to the Visual Merchandising and Retail Merchandising departments;
  • Ensure enforcement of Company procedures on cash activity, inventory, logistics, and all main reporting activities requested by head office;
  • Working with SM, guarantee effective and efficient care of Company's assets in back of house and ensure cooperation with front of house;
  • Guarantee staff grooming to be up to standard;
  • Promote synergy and cooperation between front and back of house;
  • Together with the SM ensure the store complies with the requirements for inventory control management and organization of all activities linked to the fiscal stock inventory.

Events Organization

  • Following Company guidelines, propose new opportunities for local events in partnership with local Stakeholders and Influencers;
  • Analyze and define benchmarks with local competitors' events and share the information with the Head Quarter Events department.

KNOWLEDGE AND SKILLS

  • Similar experience in running boutique/flagship store;
  • Solid knowledge of Luxury and Product;
  • Very good communication and interpersonal skills;
  • Very good knowledge of the English language.
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