Passenger Service Agent

4 days ago


Oslo, Oslo County, Norway Menzies Aviation Full time

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Employment details:

Position type: Part-time Seasonal (75%)

Start date: March 2025

Role Purpose

To process passengers and handle baggage through clerical, manual, mechanical and computerised methods in accordance with Company and Airport procedures.

What You Will Be Doing

  1. Check passengers' tickets/confirmation together with relevant identification and documents appropriate to flight and destination.
  2. Complete the check-in procedures by using the dedicated systems.
  3. Follow procedures for passengers with regards to the acceptance of Dangerous Goods in accordance with regulations laid down by the ICAO and IATA.
  4. Make announcements in accordance airline standard.
  5. Participate in the daily and regular team briefings.

Safety, Security and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.

What We Are Looking For

  1. Strong communication skills in both English and a Scandinavian language (Written and oral).
  2. Comfortable using computer systems as your main tool.
  3. Ability to work in a team under pressure and sometimes under conflicting situations.
  4. Excellent customer service skills.
  5. Valid driver license (B).

In addition to this, to be an eligible candidate you must qualify for the mandatory EAA Background Check, which requires:

  1. That you have lived within the EU/EAA consecutively for the past five years.
  2. That you can provide documentation for what you have been doing the past five years (Education, employment).
  3. That you can provide a translated Police Certificate from all countries you have lived in the past five years.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now

Need more detail? Feel free to contact OSL.Recruiting@menziesaviation.com for further information.

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