Regional After Sales Service Manager

2 days ago


Oslo, Oslo County, Norway BYD Europe Full time

About the role:

Due to the expansion of BYD Europe’s successful European growth, we are seeking an enthusiastic and self-driven regional after sales representative for Passenger Cars. This exciting position plays a pivotal role in setting up the after sales activities in Norway.

The Regional After Sales Representative Passenger Cars is responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region or country. You will support the network of local dealers and dealer groups, focusing on high-quality and mutual satisfaction. Your tasks include developing, implementing, and maintaining service products and After Sales propositions. You will ensure that service procedures are carried out correctly and perform all administrative tasks needed.

This role reports directly to the Regional Manager After Sales Passenger Cars Europe.

Key Responsibilities:

  • Drive and support dealer partner's service network management with service preparation, monitoring, and managing the aftersales business plan and steering the dealer partner's continuous service level improvement.
  • Plan and organize regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
  • Evaluate and implement BYD aftersales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of our service network by timely training, tooling, and other supportive materials and programs.
  • Owns and continuously improves all authorized repairers/service centers KPIs. In collaboration with our Chinese and European HQ, creates, implements, and ensures regular ad hoc performance reporting.
  • Implement our customer-centric approach and unique BYD customer experience at dealer partners. Regional customer satisfaction (NPS from service), collects and analyzes service/maintenance data, assists partners to resolve customer complaints and negative feedback in time. Also support and monitor partners CX process improvement by a Voice of Customer focused supported by local call center setup.
  • As an expert in after-sales, support and communicate with technical support, quality, and warranty team with critical issue handling, quality investigation, and training arrangement.
  • C Coordinate the spare parts deliveries in close cooperation with the parts supply chain team and steer parts service level improvement.
  • Work with dealer partners to achieve monthly, quarterly, and annual after sales objectives and KPI's.
  • Travel across the region/country as needed to support day-to-day after sales business and ensure close relationship with dealer partners. Any other reasonable duties requested by line manager.


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